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  • What we promise

    What we promise

    • Ethically focused

      We are socially responsible with customer welfare at the centre of everything we do.
    • Expertly supported

      Our industry-leading collection performance is underpinned by experience, innovative technology and unique analytical insights.
    • Efficiently delivered

      We connect better to collect better. With strategies sensitive to customer needs, we deliver exceptional results for our clients.
    • Committed to ESG

      Authentically embedding ESG throughout our business as central to our purpose
    • Client-first DNA

      Strong client partnerships - built on trust, reliability, efficiency and professionalism.
    • Amplified by Technology

      We embrace the latest digital technologies to deliver an enhanced experience for clients and customers. We are digital by default.
  • Our Services
  • The Group
  • Governance

    Governance

    • Memberships & Accreditations

      Our services are delivered in line with national governing bodies and globally-recognised standards.
    • Policies

      Ensuring a compliant and consistent experience for our clients, customers, and colleagues.
    • Legislation

      The actions we take to resolve debts are governed by statutes and regulations.
    • Terms and Conditions

      Your rights and responsibilities when using this website.
    • Gender pay gap report

      Diversity, equity, and inclusion are key to changing the face of debt resolution.
    • Data Privacy Notice

      We treat all personal data with the utmost care, and always in line with legal requirements.
  • News & Media

    News & Media

    • Latest News

      Stay up to date with the latest news and reviews from the team at Bristow and Sutor.
    • Blogs

      Debt resolution industry insights and analysis with our 'Leading the Way' blog series.
    • Webcasts

      We talk to partners and industry leaders in our 'Leading the Way' webcast series. Subscribe to receive updates.
  • Careers
  • Contact

  • Ethical Policy

    Governance > Ethical Policy

  • Complaints Policy Statement

    Governance > Complaints Policy Statement

  • Modern Slavery & Human Trafficking

    Governance > Modern Slavery & Human Trafficking

  • Gender Pay Gap Report

    Governance > Gender Pay Gap Report

  • Terms & Conditions

    Governance > Terms & Conditions

  • Complaints Policy

    Governance > Complaints Policy

  • The Group

    The Group

  • Amplified by Technology

    Digital by default

  • Services

    Services

    Bristow & Sutor has delivered quality debt resolution services to local authorities and central government for over 47 years. We balance firm boundaries and defined consequences with clear communication and compassionate approaches to support our clients' customers to access sustainable solutions to their debts. Our expert colleagues are trained and supported to deliver good customer outcomes, exceeding our clients' expectations at every turn.

  • Online Training Sessions

    Services > Online Training Sessions
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Governance

  • Accreditations & Memberships
  • Policies
  • Legislation
  • Terms & Conditions

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© Bristow & Sutor 2025 Bristow & Sutor is a Private Company registered in England & Wales. Registration number: 01431688 Registered address: Bartleet Road, Washford, Redditch, Worcestershire, B98 0FL