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  • What we promise

    What we promise

    • Ethically focused

      We are socially responsible with customer welfare at the centre of everything we do.

    • Expertly supported

      Our industry-leading collection performance is underpinned by experience, innovative technology and unique analytical insights.

    • Efficiently delivered

      We connect better to collect better. With strategies sensitive to customer needs, we deliver exceptional results for our clients.

    • Committed to ESG

      Authentically embedding ESG throughout our business as central to our purpose

    • Client-first DNA

      Strong client partnerships - built on trust, reliability, efficiency and professionalism.

    • Amplified by Technology

      We embrace the latest digital technologies to deliver an enhanced experience for clients and customers. We are digital by default.

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  • Governance

    Governance

    • Memberships & Accreditations

      Our services are delivered in line with national governing bodies and globally-recognised standards.

    • Policies

      Ensuring a compliant and consistent experience for our clients, customers, and colleagues.

    • Legislation

      The actions we take to resolve debts are governed by statutes and regulations.

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      Your rights and responsibilities when using this website.

    • Gender pay gap report

      Diversity, equity, and inclusion are key to changing the face of debt resolution.

    • Data Privacy Notice

      We treat all personal data with the utmost care, and always in line with legal requirements.

  • News & Media

    News & Media

    • Latest News

      Stay up to date with the latest news and reviews from the team at Bristow and Sutor.

    • Blogs

      Debt resolution industry insights and analysis with our 'Leading the Way' blog series.

    • Webcasts

      We talk to partners and industry leaders in our 'Leading the Way' webcast series. Subscribe to receive updates.

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  • What is Breathing Space?

    Blogs - old > What is Breathing Space?

    Helen Addis, Social Responsibility and Customer Welfare Manager, discusses the upcoming Debt Respite Scheme and considers what this means for Bristow & Sutor, its clients and its customers.

  • Working with debt advice providers to increase understanding

    Blogs - old > Working with debt advice providers to increase understanding

    consider the benefits of collaboration between enforcement and debt advice professionals, sharing some of the positive outcomes Bristow & Sutor has seen from working towards common goals.

  • Findings from our industry-leading Breathing Space conversations

    Blogs - old > Findings from our industry-leading Breathing Space conversations

    We've reviewed feedback from our recent collaborative webinar sessions on the Debt Respite Scheme and consider what this indicates for the launch of Breathing Space.

  • Why junior enforcement careers are on the rise

    Blogs - old > Why junior enforcement careers are on the rise

    Collections and enforcement agencies have been on the front-line of businesses affected by social distancing measures, but since visits successfully resumed in 2020, our ability to train, recruit and succeed has been exemplary.

  • How we continue to achieve top collection rates

    Blogs - old > How we continue to achieve top collection rates

    Andy Rose, Chief Executive Officer, shares some insight into some of the key reasons Bristow & Sutor succeed in the highly competitive enforcement industry.

  • How we listen to the voices of employees

    Blogs - old > How we listen to the voices of employees

    Kim Parsons, Group Employee Experience Manager, explains why Bristow & Sutor advocates feedback from employees and shares some of the steps the Bristow & Sutor Group are taking to help develop this approach even further.

  • Why enforcement firms must remain aware of an evolving ‘gig-economy’

    Blogs - old > Why enforcement firms must remain aware of an evolving ‘gig-economy’

    Paul Kyte, Head of Client Development at Bristow & Sutor, considers changing attitudes towards self-employment and how this might impact the enforcement industry.

  • Our ‘Debt Awareness Week’ initiatives

    Blogs - old > Our ‘Debt Awareness Week’ initiatives

    Preview the various activities taking place over Debt Awareness Week and explain why Bristow & Sutor advocates these behaviours at all times.

  • How enforcement can foster managerial careers

    Blogs - old > How enforcement can foster managerial careers

    Bryan Wall, Enforcement Agent Manager, shares his experience of climbing the career ladder at Bristow & Sutor and explains why starting as an EA benefits those with future managerial aspirations.

  • Why we recorded 3.7 million steps for StepChange!

    Blogs - old > Why we recorded 3.7 million steps for StepChange!

    In this weeks Leading the Way blog, we review the activities that took place over debt awareness week and congratulate the winners of our internal challenge.

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© Bristow & Sutor 2025 Bristow & Sutor is a Private Company registered in England & Wales. Registration number: 01431688 Registered address: Bartleet Road, Washford, Redditch, Worcestershire, B98 0FL