"Since working with Bristow & Sutor we have seen several service enhancements and new innovations which are of benefit to us and to the customer. We have been consulted on a number of occasions about new initiatives and invited to offer input and opinion, which has helped to forge a closer working relationship and a sense that Bristow & Sutor is a forward-thinking company that actually cares."

West Berkshire Council

On our client portal...
“Client Web 3 looks great and will be very useful. I particularly like the fact the new system will allow us to set up arrangements directly, without having to call. I also like the features that enable us to view the enforcement agent on the case and the letters that have been sent to the customer. The app looks like it will be very useful to the customer too.”

Newark & Sherwood District Council

On our open days…
“Opens your eyes to the hard work that goes on behind the scenes and gives you a better idea of how Bristow & Sutor work. It is great to know they work so closely with debt advice agencies to assist our debtors. Overall, it was a very interesting and informative day.”

Reigate and Banstead Borough Council

On our IT innovation…
"We have seen a lot of exciting and innovative changes since working with Bristow & Sutor and all of them have been beneficial to the council and have further assisted debtors. We have been particularly impressed with the Debtor Portal and, more recently, the equivalent app which we can see has led to an increase in debtor contact and payment. The fact that the Debtor Portal is available 24/7 and across all web-based platforms, means it makes it easier for debtor contact and to set up payments. The app is intuitive and can be navigated easily without confusion and clutter. We are really impressed."

Ryedale District Council
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Social Responsibility

We operate to the highest standards and treat everybody with whom we come into contact with dignity and respect. Our use of directly employed Enforcement Agents means that we are responsible in law for their actions, and responsible to you.

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Future Vision

We always have our eyes on the future, and are keen to push the boundaries and help professionalise not only our own business, but our industry as a whole, with new approaches and innovations.

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Tech Innovation

We aim to lead the market by delivering the latest technology, with constant in-house development and dedicated IT support, led by a Chief Technical Officer with a history of driving technological transformation projects.