Bristow & Sutor

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COVID-19 Support

We understand that the current COVID-19 pandemic is causing some customers to experience financial difficulties. We are here to help. We can set up more flexible payment terms if you contact us now.

Council’s across England and Wales need to maintain their income to ensure vital services can be delivered, whilst also helping those in need during these times of uncertainty.

If you need to rearrange a payment arrangement that better suits your circumstances, you can contact us by Telephone, Text, WhatsApp or WebChat, alternatively you can book an appointment for us to call you. If you have the ability to pay, please arrange payment as soon as possible by telephone or online to ensure vital services are maintained.

COVID-19 specific support and advice is available here

Understand how the benefit system can help you

Use our simple, independent benefits calculator to find out what benefits you could get, how to claim and how your benefits will be affected if you start work.

Still have some questions?

No jargon, acronyms or words to sound smart.
Just payments made quick and easy.

Can the enforcement agent take my goods if I won’t sign anything?

Yes. The regulations do not require your signature or co-operation for goods to be removed or sold.

What goods can enforcement agents take?

The enforcement agent can take control of goods which you own or in which you have a beneficial interest.

Why are you not called bailiffs anymore?

As of the 6th April 2014 new legislation came into force changing our name when working on cases like yours to enforcement agents. We can still take your goods and sell them but the legislation, terminology and fees have changed.

I am disputing the enforcement agent fees

Bristow & Sutor charge fees in accordance with the Taking Control of Goods (Fees) Regulations 2014. Please note the fees are simple and fixed and there is little reason for dispute. Just because you think they are high compared with your original debt or do not want to pay them is not a reason to dispute them.

What is this debt about?

We collect a variety of debts, including Council Tax, Non-Domestic Rates and Penalty Charge Notices (also known as PCNs) for local authorities (councils).

We know that paying off debts can be a pain, so we have made it our mission to ensure that we have various payment options to make sure payments are as easy as possible.

Click here to view our payment options.

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