Bristow & Sutor maintains exceptional client retention across all debt types. We achieve this through an unparalleled commitment to service excellence, by protecting the integrity of clients’ brands, and with a recognised track record of superior collection performance that delivers exceptional results for our clients.

As trusted intermediaries between our clients and their customers, we continue to lead the way in successful debt resolution, significantly outperforming the market in our collection rates while ensuring we remain sensitive to customers’ situations, placing social responsibility and customer welfare at the centre of everything we do.

Bristow & Sutor are digital by default. Operational and collection performance is amplified by the latest technologies, data analytics and insights, integrated behavioural science and propensity to pay models that drive efficiencies, reduce complexity, maximise customer engagement, and create optimal resolution strategies. Put simply, we connect better to collect better.

We work with partners and experts in behavioural science to identify the best ways to communicate with customers, adopting new channels and innovative communication techniques to make connections count and count earlier in the debt recovery process. We support communication strategies with customer tracing to ensure we have the correct customer contact details, improving the effectiveness of case management and the recovery process. We are increasing compliance stage collection and reducing enforcement visits.

Bristow & Sutor leads in the debt resolution space with innovative, frictionless contact and payment methods for its customers. We understand that connecting better with our customers allows us to collect better, maximising collection performance for our clients. Equally, research informs us that customers prefer to self-serve, managing their payment securely without speaking to someone on the ground.

Our award-winning online portal and smartphone app, developed with self-service in mind, enables customers to make secure payments, set up arrangements, set up standing orders, view arrangements, check balance and payment due dates, and manage their contact details.

With an increasing number of secure ways to make online payments, we have also made it easier for customers to settle their debts, introducing Apple Pay and Google Pay alongside traditional card payments.