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  • What we promise

    What we promise

    • Ethically focused

      We are socially responsible with customer welfare at the centre of everything we do.

    • Expertly supported

      Our industry-leading collection performance is underpinned by experience, innovative technology and unique analytical insights.

    • Efficiently delivered

      We connect better to collect better. With strategies sensitive to customer needs, we deliver exceptional results for our clients.

    • Committed to ESG

      Authentically embedding ESG throughout our business as central to our purpose

    • Client-first DNA

      Strong client partnerships - built on trust, reliability, efficiency and professionalism.

    • Amplified by Technology

      We embrace the latest digital technologies to deliver an enhanced experience for clients and customers. We are digital by default.

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    Governance

    • Memberships & Accreditations

      Our services are delivered in line with national governing bodies and globally-recognised standards.

    • Policies

      Ensuring a compliant and consistent experience for our clients, customers, and colleagues.

    • Legislation

      The actions we take to resolve debts are governed by statutes and regulations.

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      Your rights and responsibilities when using this website.

    • Gender pay gap report

      Diversity, equity, and inclusion are key to changing the face of debt resolution.

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      We treat all personal data with the utmost care, and always in line with legal requirements.

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    News & Media

    • Latest News

      Stay up to date with the latest news and reviews from the team at Bristow and Sutor.

    • Blogs

      Debt resolution industry insights and analysis with our 'Leading the Way' blog series.

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      We talk to partners and industry leaders in our 'Leading the Way' webcast series. Subscribe to receive updates.

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  • Talk Money Week and the need for personal finance campaigns

    Blogs - old > Talk Money Week and the need for personal finance campaigns

    In this week’s Leading the Way blog, we reflect on the recent Talk Money Week and reaffirm the commitments Bristow & Sutor make towards improving financial wellbeing amongst customers.

  • Bristow & Sutor achieve 100% in enforcement industry audit

    Blogs - old > Bristow & Sutor achieve 100% in enforcement industry audit

    Civil enforcement agencies in England and Wales are governed by CIVEA (the Civil Enforcement Association) and all members, including Bristow & Sutor, follow and adhere to a code of conduct.

  • Festive well-wishes from the Bristow & Sutor Group

    Blogs - old > Festive well-wishes from the Bristow & Sutor Group

    Problem debt can occur at any time but it is an unfortunate reality that Christmas is a period when budgets can become stretched.

  • Why enforcement and certification still go hand in hand

    Blogs - old > Why enforcement and certification still go hand in hand

    In this weeks Leading the Way blog, we explore some of the accreditations Bristow & Sutor maintain on a regular basis and discuss why this has a meaningful impact on business performance.

  • Bristow & Sutor Group named on CCS’s Debt Resolution Services Framework

    Blogs - old > Bristow & Sutor Group named on CCS’s Debt Resolution Services Framework

    In this weeks Leading the Way blog, we proudly announce that Bristow & Sutor and Credit Style have been granted places on the Crown Commercial Service’s (CCS) Debt Resolution Services Framework.

  • Join our running group at IRRV Spring Conference 2022

    Blogs - old > Join our running group at IRRV Spring Conference 2022

    As with any large collective of people, members of staff at the Bristow & Sutor Group often find they have common personal interests with their colleagues, peers and industry associates.

  • Our fundraising, volunteering and charitable initiatives for 2022

    Blogs - old > Our fundraising, volunteering and charitable initiatives for 2022

    Bristow & Sutor has a long history of supporting campaigns and causes that make a positive impact on the communities we engage with.

  • How our relationship with MALG continues to evolve

    Blogs - old > How our relationship with MALG continues to evolve

    The Money Advice Liaison Group (MALG), fundamentally aims to encourage industry personnel to work together to improve the lives of people in debt.

  • Triangle of a million steps launched for Debt Awareness Week 2022

    Blogs - old > Triangle of a million steps launched for Debt Awareness Week 2022

    Helen Addis, Group Social Responsibility & Customer Welfare Manager, explains why Debt Awareness Week remains a crucial campaign and how The Bristow & Sutor Group is expanding its support through a new internal challenge.

  • Further diversifying our roster of industry experts

    Blogs - old > Further diversifying our roster of industry experts

    Michelle Giles and Peter Haywood, who share how previous careers in local authorities and across revenues and benefits will contribute to an exciting new chapter at the Bristow & Sutor Group.

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© Bristow & Sutor 2025 Bristow & Sutor is a Private Company registered in England & Wales. Registration number: 01431688 Registered address: Bartleet Road, Washford, Redditch, Worcestershire, B98 0FL