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  • What we promise

    What we promise

    • Ethically focused

      We are socially responsible with customer welfare at the centre of everything we do.

    • Expertly supported

      Our industry-leading collection performance is underpinned by experience, innovative technology and unique analytical insights.

    • Efficiently delivered

      We connect better to collect better. With strategies sensitive to customer needs, we deliver exceptional results for our clients.

    • Committed to ESG

      Authentically embedding ESG throughout our business as central to our purpose

    • Client-first DNA

      Strong client partnerships - built on trust, reliability, efficiency and professionalism.

    • Amplified by Technology

      We embrace the latest digital technologies to deliver an enhanced experience for clients and customers. We are digital by default.

  • Our Services
  • The Group
  • Governance

    Governance

    • Memberships & Accreditations

      Our services are delivered in line with national governing bodies and globally-recognised standards.

    • Policies

      Ensuring a compliant and consistent experience for our clients, customers, and colleagues.

    • Legislation

      The actions we take to resolve debts are governed by statutes and regulations.

    • Terms and Conditions

      Your rights and responsibilities when using this website.

    • Gender pay gap report

      Diversity, equity, and inclusion are key to changing the face of debt resolution.

    • Data Privacy Notice

      We treat all personal data with the utmost care, and always in line with legal requirements.

  • News & Media

    News & Media

    • Latest News

      Stay up to date with the latest news and reviews from the team at Bristow and Sutor.

    • Blogs

      Debt resolution industry insights and analysis with our 'Leading the Way' blog series.

    • Webcasts

      We talk to partners and industry leaders in our 'Leading the Way' webcast series. Subscribe to receive updates.

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    Bristow & Sutor is the leading provider for the collection of Council Tax, Penalty Charge Notice (PCN) & Non-domestic rate debts for the public sector.

  • Our Blog

    Blogs - old

  • Business as usual

    Blogs - old > Business as Usual

    At Bristow & Sutor, our response to COVID-19 has been agile and flexible, but we have not made sweeping changes to the way we work. Like many successful companies, we are proud of the way we operate. Drastic change is unnecessary if you are already doing things right to start with.

  • Cohesive Industry Collaboration

    Blogs - old > Cohesive Industry Collaboration

  • Mental Health and Well-being

    Blogs - old > Mental Health and Well-being

    At Bristow & Sutor, one of our key commitments is to be sensitive to those who we seek to recover money from, by aiding and directing them towards free, third-party advice and offering our own support and advice where appropriate....

  • The Benefits of CPD during Furlough

    Blogs - old > The Benefits of CPD during Furlough

    A key benefit of furloughed staff continuing to receive CPD training and certification is that standards will not slip and EAs will be ready to work again as soon as it is safe and appropriate for them to do so.

  • Parking Enforcement and the Return to the High Street

    Blogs - old > Parking Enforcement and the Return to the High Street

    At Bristow & Sutor, we believe that business within the civil enforcement industry should continue to operate as much as possible – using the same sensitivity that all recovery cases should be handled with.

  • Employees going Above and Beyond

    Blogs - old > Employees going Above and Beyond

    At Bristow & Sutor, we recognise that many of our employees are going above and beyond their normal jobs at this time. We have previously highlighted the importance of our investment in technology and how that has been instrumental to our lockdown response.

  • The Return to Enforcement Survey Results

    Blogs - old > The Return to Enforcement Survey Results

    As part of our ongoing commitment to insight and data-led solutions, Bristow & Sutor recently devised two surveys and sent them to local authorities who engage with PCN and Revenues services, respectively.

  • Technology and Transformation

    Blogs - old > Technology and Transformation

    At Bristow & Sutor, thanks to our ongoing investment in innovative technology systems and software development, we were prepared to remain operational and contactable with minimal disruption to customer service during the coronavirus lockdown.

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© Bristow & Sutor 2025 Bristow & Sutor is a Private Company registered in England & Wales. Registration number: 01431688 Registered address: Bartleet Road, Washford, Redditch, Worcestershire, B98 0FL