Effective debt resolution relies on the highest quality procedures. We ensure we continually refine our approach by forming strong strategic partnerships, working closely with our industry bodies, and pursuing accreditation to the highest available standards.
Enforcement Conduct Board
The Enforcement Conduct Board provides independent oversight of the enforcement industry. We are proud to be an Accredited Firm, as well as participating in the work to define their enforcement standards.
Civil Enforcement Association
CIVEA is the principal trade association representing civil enforcement agencies. We are a long-standing CIVEA member, and proud recipients of a perfect score in our most recent CIVEA audit.
Money Advice Liaison Group
The Money Advice Liaison Group brings together creditors, advisers and regulators to work together to improve the lives of people with problem debt. We have been MALG members since 2018 and are proud to participate in local and national events.
We are committed to acting ethically and professionally, and always within both the letter and the spirit of the legislation that governs our working practices. We pride ourselves on our thoughtful and sustainable approach to debt resolution, effectively balancing our clients' needs and our customers' circumstances to achieve mutually beneficial outcomes.
All our colleagues receive extensive training, development and support to instil our mediating approach to debt resolution. Our code of conduct incorporates the principles of the Equalities Act 2010, and we do not tolerate any behaviour or practice which treats any individual or group less favourably because of age, disability, gender reassignment, marital status, race, religion, sex or sexual orientation. We respect our role as an intermediary between our clients and customers and always aim to identify a sustainable solution
As Enforcement Agents, we act in accordance with the law. Our actions are governed by the following statutes and regulations:
The Tribunals, Courts, and Enforcement Act 2007
The Taking Control of Goods Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
Additionally, we comply with all other applicable law, including:
High Court Enforcement Officers Regulations 2014
General Data Protection Regulation 2016 and the Data Protection Act 2018
The Local Government Finance Acts 1988 and 1992
Council Tax (Administration and Enforcement) Regulations 1992
Governance
We treat all personal data with the utmost care, and always in line with legal requirements.
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Governance
We pursue the highest standards of ethics and professionalism, always acting in strict compliance with the law and our clients’ guidelines.
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Governance
We strive for complete client and customer satisfaction, and welcome complaints as an opportunity to develop and improve our services.
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Governance
Equality, diversity, and inclusion for all internal & external stakeholders are central to our mission to change the face of debt resolution.
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Governance
Bristow and Sutor wholeheartedly supports the principles of anti-modern slavery, in our business and throughout our supply chain.
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Governance
These standards, defined by the Ministry of Justice, outline the minimum standards for our work to resolve cases for our clients.
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Governance
The ECB provides oversight of the civil enforcement industry. Their Standards outline expected behaviours for their member organisations and individual agents.
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