We are here to help
We may have already answered your questions in our Customer FAQs. If we have not, we are still here to help. There are multiple ways you can contact Bristow & Sutor about paying off a debt we are recovering. You may wish to complete the customer enquiry form, connect with us over live chat, speak to us directly, message us or write to us. Whatever works for you, we are here to help.


Customer Enquiries
We are here to help
General Customer Enquiry
We may have already answered your question in our Customer FAQs. If we have not, our contact centre team are happy to help with any enquiries you may have.
Call us on: 0330 390 2010
Calls to this number will be charged at a local rate.
Normal Business Hours
8:00am to 8:00pm Monday – Friday
8:00am to 1:00pm Saturday & Sunday
Transport for London Enquiry
If you have an enquiry about a Transport for London (TfL) related debt that our Customer FAQs have not been able to answer, our specialist team can help you.
Call us on: 0330 390 2010
Calls to this number will be charged at a local rate.
Normal Business Hours
8:00am to 8:00pm Monday – Friday
8:00am to 1:00pm Saturday & Sunday
Contact us (advice agencies only)
Call us on: 0330 390 2010
Calls to this number will be charged at a local rate.
Normal Business Hours
8:00am to 8:00pm Monday – Friday
8:00am to 1:00pm Saturday & Sunday
Not the named person
Call us on: 0330 390 2010
Calls to this number will be charged at a local rate.
Normal Business Hours
8:00am to 8:00pm Monday – Friday
8:00am to 1:00pm Saturday & Sunday
Message us
You can send us a text message on: 07781 488270
We may have already answered your question in our Customer FAQs. If we have not, our team are happy to help with any enquiries. Text messages to this number are picked up daily and we aim to reply to you within 24 hours.
Normal Business Hours
8:00am to 8:00pm Monday – Friday
8:00am to 1:00pm Saturday & Sunday
Live chat
Our team are happy to help with your enquiries. Click the Live Chat icon in the bottom right of your screen to start an instant conversation. This is a 24/7 digital service with contact centre agents available during normal business hours. You will need your 11-digit Case Reference handy
Normal Business Hours
8:00am to 8:00pm Monday – Friday
8:00am to 1:00pm Saturday & Sunday
Message us on WhatsApp
Our team are happy to help with your enquiries. Click the WhatsApp icon in the bottom left of your screen to start a conversation. This is a 24/7 digital service with contact centre agents available during normal business hours.
Normal Business Hours
8:00am to 8:00pm Monday – Friday
8:00am to 1:00pm Saturday & Sunday
Write to us
There are many ways to contact us. If you prefer to write we can be reached at this address:
Bristow & Sutor,
Bartleet Road,
Washford,
Redditch B98 0FL