Bristow & Sutor
An industry
re-imagined.
re-imagined.
We are changing the face
of debt resolution.
Bristow & Sutor Group
Bristow & Sutor, established 1977, partners with local and public authorities to recover outstanding debt on behalf of the taxpayer.
Debt Recovery Plus (DRP), acquired 2018, provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.
Credit Style, acquired 2019, helps private sector clients to improve their debt collection strategy, positively impacting bad debt provision and cash flow.
Successful as individual businesses, we are now collectively and actively redefining standards within our industry – Bristow & Sutor Group's purpose is to change the face of debt resolution and our shared vision is to become the recognised brand leader in this space. A technology-led approach, combined with an unwavering commitment to both customer and client service, ensures we are best placed to achieve our brand promise – ethically, expertly and efficiently.
Strong values driving a common culture
Our values are our guiding principles. They define the way in which we work together and translate into an inclusive, engaging and high-performance culture.
We are accountable
Acting in a responsible manner and taking ownership of our decisions and actions
We are open and transparent
in everything we do
We are respectful
showing respect and understanding to all, acting considerately and being mindful of individual circumstances
We behave with integrity
honest and trustworthy, we behave according to the highest ethical and professional standards
Leading the way
Our Leadership Team
The success of Bristow & Sutor Group is underpinned by the strength of our leadership team and the expertise and commitment of every colleague across the group.
Anthony O’Keeffe
Chief Executive Officer
Anthony brings with him over 25 years’ experience in the financial services industry, working at a senior level for regulated businesses across multiple jurisdictions.
As the European CEO for Link Asset Services, Anthony was responsible for the vision and strategic development of the businesses, people management, risk management and financial performance of all its European businesses
"As CEO of Bristow & Sutor, I am proud to lead an exceptional team of colleagues across our Group as we change the face of debt resolution."
Andy Rose
Non-Executive Director
Previously CEO of Bristow & Sutor, Andy moved into the role of Non-Executive Director in 2021.
With over 37 years’ experience in debt resolution, Andy is committed to developing a professional and regulated enforcement service in the UK and has regularly consulted with central government and related bodies around standards and reforms
"As the debt resolution industry has developed, it has been our priority to lead the way in professionalising our approach, which is integral to our reputation as an ethical business."
Susan Ring
Chief Operating Officer
Susan has over 30 years’ experience in the financial services sector, including roles with Link Group and Capita. She is a Fellow of the Institute of Directors and has a successful track record in delivering exceptional financial and operational results.
"Our Operational teams are focused on connecting better to support our customers, and collecting better to deliver the best possible debt resolution experience for our clients."
Paul Lillico
Chief Technology Officer
Paul has broad and varied experience in driving technological improvements across a range of sectors. He holds a Doctorate in Business Administration (DBA), having completed his thesis on the application of machine learning and its impact on organisational development.
"Bristow & Sutor Group prides itself on remaining at the forefront of technology. We are always seeking to innovate and provide the best service to our clients, customers, and colleagues."
Brian Maynard
Chief Financial Officer
Brian is a chartered accountant and experienced finance director. At Bristow & Sutor he is responsible for making sure that the right financial information is available for decision-making, as well as for understanding and communicating the financial performance of the business and planning for the future.
"We are committed to growing a sustainable and forward-looking business, building on our legacy as a respected and successful industry name."
Richard Sutor
Chief Performance Officer
Richard initially developed his understanding of our business by working in all departments across the company. He subsequently moved into IT where he was responsible for development, including the writing of our first client web portal and our transition to a bespoke new IT system.
"Delivering exceptional, sustainable results, while remaining sensitive to customer needs, is the foundation of our relationships with our clients."