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We recover a variety of debts including Council Tax, Penalty Charge Notices, Non-Domestic Rates, High Court Enforcement of writs of control and others including Sundry Debts - giving a broad range of expertise and knowledge.

We are proud to say that we receive very few complaints. When we do receive them, we recognise the need for a serious and highly efficient investigation process which is conducted by our independent Compliance Department. All of our Enforcement Agents wear body worn cameras at all times to assist investigations for added peace of mind. Our independent Advisory Panel monitor all our processes and provide an escalation route for complaints.

Our nationwide coverage means that we can meet your revenue collection requirements wherever customers are in the UK.

We work with our clients to provide the regular and comprehensive reporting and feedback required. Our clients praise the expert advice and care that our relationship managers provide, trusting us to work independently to save you time.

We regularly invite our clients to attend a full day Client Web training and demo to ensure that we onboard them in the most efficient manner and make the process of sending cases as smooth as possible.

Our bespoke market leading platform’s development is controlled in house. It gives Clients extensive reporting and instant case-control while avoiding the need for time-consuming calls and discussions. It provides a direct link to Enforcement Agents, giving instant control to Clients.

Taking good care of customers is our priority, which is why we employ highly trained & experienced agents acting as our client’s custodians. All frontline staff are trained to use recognised techniques allowing them to identify potentially vulnerable customers. Our dedicated Welfare Team can then help, by referring them onwards for support & advice.

Our recovery process follows three defined stages in the Taking Control of Goods Regulations: Compliance, Enforcement, and Sale or Disposal - all backed up by our 42 years’ of experience and fair treatment principles.

We have a bespoke smartphone app for EAs to manage cases allocated to them. They can view case history, record activity that they have taken, take secure payments, and more. Integration with our back-office system and client portal gives real-time updates, ensuring they are always acting on the most up-to-date information.