My Debt

I think I may be considered vulnerable

If you think you are vulnerable we would encourage you to contact us. All our staff are trained to advise individuals who may require additional support.

We also have a dedicated Welfare Team who you can ask to speak to. Where there is evidence of potential cause for concern we will report your situation to the council to whom you owe your debt.

We can’t just stop recovering debts from vulnerable people but we can suspend action for a short time for you to obtain advice if you let us know you want this.

We would also encourage you to take the free debt advice that is available from the following bodies.



0300 777 0107


National Debtline

0808 808 4000


Money Advice Service

0300 500 5000


Citizens Advice

England: 03444 111 444
Wales: 03444 77 20 20
Please note there is a charge for calling these numbers.

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