Can we give extra time if you are self-isolating and unable to work?
If your circumstances have only recently changed, then we can normally allow some time for you to delay missed payments. You should contact us as soon as possible to make us aware of an ongoing situation, such as self-isolation, before payments fall into arrears. Action may be taken against you if we are not aware of your circumstances. Furthermore, we may require evidence of a situation but we can discuss this with you, if it is needed.