After receiving communications stating we are looking to help, what help can we give?

We have developed specific COVID-19 working procedures that every member of staff has been trained on. This includes taking full details of how someone has been affected by Coronavirus and taking appropriate action accordingly, based on the severity of the circumstances. If it is established that hardship has been suffered as a direct result of COVID-19, steps will be taken to allow additional time, provide evidence of their situation and make an arrangement for temporary lower instalments, as applicable.

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