COVID-19

Can I make a payment in person at the Redditch Offices?

Unfortunately, our reception is currently closed to the public to ensure not only yours, but our staff members’ safety as well. Due to the limited space available in our payment reception, it would not always be possible to socially distance from others and...

Can we continue the low arrangement given during furlough?

We will continue to honour a lower instalment arrangement whilst furlough is ongoing. Please note this is subject to evidence being provided of your current situation.

Is the payment line secure as we are working from home?

The easiest and most secure way of making a payment on your card is via our 24/7 automated card payment line or online via the Bristow & Sutor website or app. However, members of staff working from home are fully aware of their GDPR responsibilities and...

After receiving communications stating we are looking to help, what help can we give?

We have developed specific COVID-19 working procedures that every member of staff has been trained on. This includes taking full details of how someone has been affected by Coronavirus and taking appropriate action accordingly, based on the severity of the circumstances. If it is established that...

Can we extend our normal guidelines?

During these unprecedented times, we are ensuring we take full advice and specialist instructions from our clients. In circumstances where COVID-19 has had a proven significant impact on your financial circumstances, we will allow additional time on top of...

Can I make token/nominal payments to stop further action?

We are collecting debts on behalf of our clients, who provide services to the public and are reliant on the monies we collect in order to continue providing those services. We understand that in these unprecedented times and that people need assistance and...

How do we know if your Enforcement Agents are COVID-free?

All Enforcement Agents' actions are risk assessed and our COVID-19 Risk Assessments are available on our website. To be more specific, our Enforcement Agents follow government advice on identification and self-isolation as soon as any symptoms persist. All of our Enforcement Agents are supplied with...

Can we give extra time if you are self-isolating and unable to work?

If your circumstances have only recently changed, then we can normally allow some time for you to delay missed payments. You should contact us as soon as possible to make us aware of an ongoing situation, such as self-isolation, before payments fall into arrears. Action may be taken against you if...

For the self-employed and small business owners who cannot apply for benefits, can we direct people to useful resources including information on what they may be entitled too?

You should speak with a free debt advice agency at your earliest convenience to see what help and assistance is available to you. Click 'Read more' to see a list of debt advice agencies. You should also speak with our offices as soon as possible to update us on your...