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We do not believe in meeting our customer’s
expectations, we believe in exceeding them.
With a strong customer focus Bristow & Sutor has long
worked to the philosophy of partnering with our customers
to provide an effective enforcement service. Directors play
a hands-on account management role whilst continuous improvement
and feedback is achieved through regular customer visits and
channels of communication.
Total quality management is realised by reacting immediately
to customer needs. We also conduct an annual customer
survey to assess customer needs and expectations, service
delivery, communication and an overall measurement of customer
satisfaction.
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• Partnership Philosophy
• Hands-on account management
• Continuous improvement
• Annual customer satisfaction survey
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“The
most important aspect to us is the professional service
that Bristow & Sutor provide. They have a clear
customer care policy while still being firm when negotiating
arrangements to pay”
Reading Borough Council
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“Bristow & Sutor provide a quality service
together with an increase in the sums collected”.
Nottingham City Council
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With a retention rate of 98% of our
clients we won’t say we’re the best – You
Will.
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